Data Display

One feature of most tracking systems is data display for an individual patient in the Emergency Department. In most tracking systems, we can double-click on the patient’s name, and then we see a pop-up window, populated with things that the nurses have entered and that are found in the patient’s electronic medical record (EMR) entry: […]

Mental Models, Input Modes and Cognitive Friction

If the point of contact between the product and the people becomes a point of friction, then the Industrial Designer has failed. –Henry Dreyfuss, Designing for People, 1955 Mental Models In the first edition of About Face, one of the first design/usability texts (and a great read, much more personal, personable and readable than subsequent, […]